general faqs
+ How to store OHME!?
Keep them in the pouch they came in, sealed up and out of direct sunlight. That's it. No fridge needed — they're shelf-stable and happy to live in your pantry, desk drawer, or wherever snacks go to wait their turn.
+ I bought a bag. Now what?
However you want. Straight from the bag is the obvious move, but they're also great tossed on oatmeal, ice-creams, yogurt, smoothie bowls, baked into treats, or dropped into drinks. They add crunch and colour to basically anything. We're always sharing new ideas on our socials and Recipe page — a lot of the best ones come from customers.
+ Are they child and pet safe?
Our snacks are made with real fruit and simple ingredients, so they're great for kids of all ages — a lunchbox favourite, honestly. For pets, we'd recommend checking with your vet first since some fruits aren't suitable for all animals. We want everyone to enjoy the crunch, but safely.
+ Are all sales final?
Yes! Due to the nature of food product, all sales are considered final and not eligible for return or exchanges.
+ My promo code isn't working?
It might have expired — our promotions run for a limited time and can wrap up without notice. If you think your code should still be active, reach out to us through our contact form or email and we'll look into it. We appreciate your patience and your support of our small Canadian business.
Shipping & Returns
+ Shipping Rates for Canada
- Flat Rate Shipping: $15.00 CAD for orders between $0.00–$74.99 CAD.
- Free Standard Shipping: Available for orders of $75.00 CAD and up.
+ Shipping Rates for United States
- Flat Rate Shipping: $15.00 USD for orders between $0.00–$99.99 USD.
- Free Shipping: Available for orders of $100.00 USD and up.
+ Timing
- Processing Time: Orders are processed within 1-3 business days.
- Delivery Time: Standard shipping typically takes 5-10 business days depending on your location.
- Tracking Information: You will receive tracking details via email once your order has shipped.
- Shipping Locations: We currently only ship within Canada and to the US.
+ Refunds & Exchanges
Due to the nature of food products, we are unable to offer refunds or exchanges. Once an order leaves our facility, we cannot guarantee how it has been handled. To maintain the highest standards of safety and quality for all our customers, all sales are final. Thank you for your understanding.
+ Can I pick up my order if I live in Vancouver?
Due to store policy change, we no longer offer local pick ups. If you resides in Vancouver, please visit one of our retail locations or visit us at one of our upcoming pop-ups.
+ What if I provided the wrong shipping/delivery address?
For any shipped/delivery-attempted orders with a missing or incorrect address, a $5 CAD service fee, along with the initial shipping fee, will be charged to the customer, and the remainder of the total order amount will be refunded. We sincerely appreciate your understanding!
If your order has not yet shipped, please send us an email promptly, and we'll do our best to rectify the address before dispatching it!
+ Do you cover duties/customs?
International parcels may incur customs fees. These fees are not incorporated into our shipping rate and are the responsibility of the customer to manage.
+ Shipment Protection?
We partner with reliable shipping carriers to ensure your order is carefully handled from the moment it leaves our facility to its arrival at your doorstep. We opt in for shipping insurance automatically upon shipment.
Shipping Protection Details:
- Lost Orders: An order is considered lost if your shipping address is confirmed with our team, no delivery or update occurs within three business days after the estimated delivery date, or there are no tracking updates for seven business days while in transit.
- Stolen Orders: An order is considered stolen if a proof-of-delivery photo matching your address is provided by the carrier, and three business days have passed since the delivery date. Be sure to check with household members or neighbors who might have received the package before submitting a claim.
- Damaged Orders: An order is considered damaged if it arrives in poor condition due to mishandling during transit, rendering the products unusable. Claims for damaged items require photos of both the packaging and the affected products.
Limitations:
Shipping protection does not cover issues resulting from incorrect or incomplete addresses entered at checkout or damages occurring after delivery.
If you'd like to submit a claim, please email help@ohmefoods.com.
+ I opened the package and there's missing items!
We require clear video footage of your unboxing to review and process any refund or exchange requests for missing items. Please note that refunds or exchanges are issued at our discretion.
Subscriptions
+ How does subscriptions work?
- Pick the OHME! freeze-dried fruit or snack you'd like to order by going into its product page.
- Under "Subscribe & save", select the frequency you'd like to subscribe to, and add the product into your cart.
- Sit back and wait for your OHME! to arrive at your home!
+ Can I change my subscription?
Yep, anytime. Just reach out to us at hello@ohmefoods.com and we'll sort it out. One heads up — if your order has already shipped, we may not be able to make changes to that one.
+ How do I cancel my subscription?
Cancel anytime by contacting us at hello@ohmefoods.com.
“ The blueberries were so crispy and sweet! Definitely a must-try, and you can't go back to other freeze dried fruits after this. ”
“ The blueberries were so crispy and sweet! Definitely a must-try, and you can't go back to other freeze dried fruits after this. ”
